Privacy Policy

Current Effective Date: 4th February 2025.

At BrightStaer Solutions, we are committed to protecting your privacy and ensuring that your personal data is handled responsibly and securely. This policy explains how we collect, use, and safeguard your information when you visit our website https://brightstaer.co.uk.

1. Who We Are

BrightStaer Solutions is a UK-based solar energy service provider operating as an independent business. Our website address is: https://brightstaer.co.uk.

2. Information We Collect

a) Information You Provide

  • Contact Forms: When you submit an enquiry or request a quote, we collect your name, email, phone number, and any details you provide in your message.
  • Comments: If you leave a comment, we collect the data entered in the comment form, your IP address, and browser details to help detect spam.

b) Automatic Data Collection

  • Cookies: We use cookies to enhance your experience, save your preferences, and improve site functionality.
  • Analytics: We collect non-personal data such as pages visited, time spent on the site, and device/browser details using tools like Google Analytics.

3. How We Use Your Information

We use your data to:

  • Respond to your enquiries and connect you with suitable renewable energy providers.
  • Improve our website functionality and user experience.
  • Comply with legal obligations and ensure website security.

4. Cookies Policy

Cookies are small files stored on your device. We use:

  • Essential Cookies: Required for basic website functionality.
  • Analytical Cookies: Used to monitor site performance and usage.
  • Preference Cookies: Help remember user settings and preferences.

You can disable cookies in your browser settings, but some features of the site may not function properly. For more details, refer to our Cookie Policy.

5. Third-Party Services

We may embed content from third-party websites (e.g., YouTube videos, Google Maps). These services may collect data in line with their respective privacy policies. We encourage you to review their policies: Google Privacy Policy.

6. Data Retention

  • Comments and their associated metadata are retained indefinitely.
  • Personal information submitted through forms is securely stored for up to 12 months, unless a longer retention period is required by law or for ongoing service requests. After this period, your data is securely deleted unless you request continued communication.

7. Your Rights

Under UK GDPR, you have the right to:

  • Access, correct, or delete your personal data.
  • Restrict or object to data processing.
  • Request a copy of the data we hold.
  • Withdraw consent (where applicable).
  • Lodge a complaint with the UK Information Commissioner’s Office (ICO) if you believe your rights have been violated.

To exercise these rights, contact us at info@brightstaer.co.uk.

8. Contact Us

If you have any questions about this policy or how we handle your data, contact us:

BrightStaer Solutions
Email: info@brightstaer.co.uk