Refund Policy

Current Effective Date: 4th February 2025.

At BrightStaer Solutions, we strive to provide high-quality renewable energy consultancy and brokerage services, connecting clients with trusted suppliers and installers. As an independent service provider, we do not sell or install renewable energy products ourselves. This policy outlines the conditions under which refunds may be considered.

1. General Policy

BrightStaer Solutions primarily offers consultancy and brokerage services, including providing information, facilitating supplier connections, and offering tailored energy solutions. Due to the nature of our services, refunds are not generally applicable once a service has been delivered.

2. Refund Eligibility

a) Services Not Provided

If a paid service has not been delivered due to circumstances within our control, you may be eligible for a full refund.

b) Service Issues

If you believe our service did not meet agreed expectations, we will review your concerns. Refunds may only be considered if:

  • A clear service agreement has been breached.
  • The delivered service significantly deviates from what was agreed upon.

c) Non-Refundable Situations

Refunds will not be issued in the following cases:

  • If consultancy or brokerage services have already been provided.
  • If a connection to a supplier/installer has been facilitated as agreed.
  • If a service issue arises due to third-party suppliers, installers, or manufacturers (any disputes must be resolved directly with them).
  • If the client fails to provide necessary information or access required to complete a service.
  • If the refund request is made more than 14 days after service delivery.

3. Refund Process

To request a refund, please follow these steps:

  1. Contact Us: Email info@brightstaer.co.uk with:
    • Your full name.
    • A description of the service purchased.
    • A detailed reason for the refund reques
  2. Review Process: Refund requests will be reviewed within 7 business days.
  3. Decision Notification: You will receive an update on whether your request has been approved or denied. If approved, refunds will be processed within 10 business days via the original payment method.

4. Late or Missing Refunds

If your refund has been approved but not received:

  • Check your bank account or payment provider.
  • Contact your bank or payment provider, as processing times may vary.
  • If you still experience delays, contact us at info@brightstaer.co.uk.

5. Changes to This Policy

We reserve the right to update this Refund Policy at any time. Changes will be posted on this page with a revised “Effective Date.”

6. Contact Us

For any questions regarding this Refund Policy, please contact

BrightStaer Solutions
Email: info@brightstaer.co.uk